Refund & Returns Policy

We do not offer refunds for change of mind. Kindly contact us prior to purchase regarding any questions or concerns and we will endeavour to answer all your enquiries.

Returns will not be accepted for goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

In the event that a return of product is required, you must first notify us of this and approval for return granted.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you to take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Delivery Policy

After ordering online, you will receive an email confirming your order together with the registered post tracking number or courier tracking number.

Orders for items in stock will be processed within 48 hours of being submitted.

Orders for custom made Christening garments- please allow 6-8 weeks for delivery. NO refund on custom made garments .

Flower girls and communion gowns- please allow up to 12 weeks for delivery should the garment you require not be in stock at time of order. A confirmation email will be sent to you with anticipated date of receipt of goods.

The appropriate delivery method Fastway Courier or Australia Post will be determined by Sweet impressions depending on factors including delivery networks, size and weight of order once packaged. We recommend a person is present between the hours of 9:00am and 5:00pm to accept delivery to your nominated address - signature may be required upon delivery.

Responsibility will not be taken for loss due to incorrect delivery detail as submitted by you at time of order.

If you wish to query a delivery please contact us at mona@sweetimpression.com.au

Privacy Policy

Introduction
Sweet Impression regards customer privacy as a vital part of our relationship with our customers. We take the privacy issue of our customers with absolute care.

Collection of Information
In order to use the Sweet Impression website, it is necessary to collect some personal information from you in order to provide our services as an online retailer.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Sweet Impression via correspondence from you will be treated with absolute confidentiality and will not be passed on to any other organisation or third party.

Information may be collected via direct contact through email or telephone and online forms used on our website such as those you when you register as a user, place an order or sign up for our newsletter.

Use of Collection Information
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Orders
If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to complete orders. If we have trouble processing an order, we will use this information to contact you.

Third Parties
Sweet impression may at its discretion use other third parties to provide essential services on our site or for our business processes.

We may share your details such as your name and address with courier companies or Australia post in order to process the transaction and complete the delivery of goods.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Sweet impression does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Sweet Impression site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.sweetimpression.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

Security Policy

This website does not store your credit card detail at all.

Sweet impression uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.